Service and Support
Autometrix has a great reputation for building rugged machines ready for continuous production.
Our customers depend on their cutters, relying on us to keep them up and running. We take that responsibility very seriously. If you have a question or problem, just call. Our team will work to get you back to full production as quickly as possible.
Designed-in Dependability
Our customer service starts with designed-in dependability that makes our cutters and software extremely reliable. That's one of the many things our customers appreciate about working with Autometrix.
A Team Approach to Service
We use a team approach to customer service. When you call us, you will be talking with a team that includes technicians, design engineers, installers, and software developers. You will have fast access to a team who can diagnose and solve your problem quickly. We use all available tools, including phone, email, live chat, remote control of your system, video, and more.
Rapid Response
Our systems are modular. You can easily replace most parts yourself, with our instruction. If part of your system needs to be repaired at our factory, we can usually overnight a loaner to you so you can continue running, with minimal down-time.